Zhuhai Construction Service Government

[Abstract] Zhuhai Municipal Government services by strengthening the building of the government decision-making, government structure, government administration methods has made remarkable achievements in the initial realization of the transformation of government functions, but there are also some problems. In this paper, Zhuhai City Building Service Government's overall objectives are: to establish a relatively perfect socialist economy with Chinese characteristics, the service management system of the Chief of Government Model, and analyzed to achieve this goal, Zhuhai City, the countermeasures should be taken.

[Keywords:] Service Government issues measures

First, the Government of Zhuhai City in the service-oriented practice of building
As special economic zones, the Zhuhai Municipal Government in promoting local economic development not only has made significant efforts, but also by strengthening the construction of government services, escort for economic development. The last century, 80 years, from the decentralization, straightening out relations , optimize the structure, to change their functions, the implementation of a large sector institutions, build a service-oriented government, the Zhuhai municipal government agencies six times before and after the reform has achieved remarkable results, summarized below.

1. Government decision-making
Zhuhai City, set up by the field experience, extensive knowledge, comprehensive and strong pool of experts consisting of experts, the government introduced major policy decisions, important policy and major projects, expert advice or are taken by experts to demonstrate ways to strive to maximize access to economic and social benefits, reduce the faults. To make government decision-making more democratic, but also to the hearing system, the voting system, project bidding system, reducing decision cost, increase quality of decision making.

2. Government Organization
November 2009, Zhuhai City, announced the implementation of <<the Zhuhai Municipal People's Government Reform Programme>>, the implementation of a large department of government reform. To increase the integration of the functions of the intensity is similar institutions in Zhuhai, "most of the system" a major feature of the reform, The institutional reform, set the 27 municipal departments, streamlining the rate of about 1 / 3. involving adjustment, merge, responsibilities, municipal agencies in an integrated 8, scaled up to 1 / 2. coordinating body directly under the rules of procedure and the Provisional Institutions streamlining the range from 593 to 95 to streamline, streamlining by more than 80%. This administrative system will help to create the Zhuhai government functions to achieve a good development environment and provide quality public services, safeguard social fairness and justice of the fundamental changes to achieve the Government Organization and staffing to the scientific, standardized, fundamental change in the legal system, the Chief operating mechanism and the government managed to orderly, transparent, convenient and efficient fundamental change.

3. The Government administratively
(1) department style construction
May 1999, Zhuhai City, began to "act with high efficiency, high-quality services so that satisfaction of the people" (two high satisfaction) as the main content of the work-style building. "Efficiency act" and demanded the administration according to law, norms under the premise of the operation, so that implementation of fast, fast approval, gone through fast; "quality service", requiring the party and government services, highlighting the functions of the whole society, integrating management of the services, and strengthen service grass-roots, serving the people, services and business ideas, so good attitude, good measure, the effect is good; "Let the satisfaction of the people" and demanded satisfaction reflected at the grassroots level, people satisfaction, business and investor satisfaction. by pay close attention to the ideological, the system, strengthen supervision by the masses and public opinion, and earnestly solve outstanding problems in the work-style, to create a socialist market economic system is conducive to the soft environment for the two civilizations, to promote the city's economic and social progress.

"Comment on the Government people" activities is the Zhuhai municipal government of Zhuhai city authorities to improve efficiency, enhance service awareness and assessment system for the improvement and innovation, and examination results with the unit-linked bonuses and outstanding civil service rating. Since 1999 started each year by the assessment mission to the community evaluation questionnaires issued 10,000 copies, to ensure that 70% of the questionnaires distributed to companies and project sites, so that companies and public agencies departments independently made to the work of "satisfactory" or "unsatisfactory" in the evaluation. "Comment on the government people," the annual objectives, tasks, results and evaluation by combining results of the exam for two consecutive years as "poor" removal of the unit number one.

In addition, the Zhuhai Municipal Government has also introduced a "department chief executive accountability", "department responsible paper system" and "time-limited work system", "fault accountability in" and start the decision-making and administrative efficiency supervision supervision supervision linkage mechanism, window service and on-site services to strengthen and optimize administrative environment in order to build a service-oriented government as the goal, to promote the full speed of government services, by the investors.

(2) Administrative approval
In 1999, the Zhuhai municipal government through the administrative approval system reform, then to make the original 1264 approval, approval, filing to reduce the 673 items, a decrease of 53%; which subject to approval from 815 down to 274, a reduction of 66%. Zhuhai City has also set up administrative service centers and trading center of public resources, the establishment of the two centers is the Zhuhai municipal government to promote the transformation of government functions and deepening reform of administrative examination and approval system, create a service-oriented government, to solve organs "work hard" by a major decision-making and institutional innovation.

(3) e-government
Implementation of e-government has become the transformation of government behavior in Zhuhai, reduce administrative costs, security, coordinated operation, improve the efficiency of one of the main government. Zhuhai Municipal Government Procurement Center is the province twelve "demonstration unit of information in Guangdong Province", one information to promote government procurement through standardization, standardization, and achieved remarkable results. In addition, the Zhuhai government public service through innovative platform, promote the use of "Zhuhai government procurement network" online inquiry system, electronic document exchange system, public approval of platform, online approval system, administrative efficiency and electronic monitoring systems, electronic supervision network and foreign trade business electronic seal system, effectively improve administrative efficiency, the construction of the Zhuhai municipal government continue to push the service further.

(4) The transformation of government functions
Zhuhai introduced measures to deepen reform of government institutions accelerate the government and enterprises, government financing, government affairs, government and market intermediaries, "four separate" effective implementation of government functions, highlighting the "Two Wings"??, That administrative reform is the main state-owned enterprise reform and social management system for the two wings. On the one hand, the Zhuhai government aware of the need to transfer the functions of relevant departments of the state-owned enterprises, social organizations, to undertake, be possible to change the government functions, to focus on policy, planning, supervision and service. Therefore, a number of operational resources, project stripped from government departments, state-owned assets in Zhuhai dominant enterprises began to focus on state-owned enterprises undertake construction of major projects in Zhuhai City, Zhuhai as infrastructure, public utilities development of the subject. Another On the one hand, the Government is too strong social organization makes hypoplasia, Political social importance of this reform is a separate wing. Zhuhai decided in community health, pension, public transportation, consulting, Industry assessment, decision making, feasibility studies and other aspects of purchasing services to the community.

Second, building a service-oriented government of Zhuhai City, the main problem
Zhuhai Service Government has achieved some success, but overall, Zhuhai City building service-oriented government still in its infancy, Zhuhai's service-oriented government building there are still some problems, mainly as follows.

1. On the service needs to be further deepened understanding of the Government
Currently, service-oriented system of government construction is also a lack of theoretical guidance, the Government's understanding of service needs to be further deepened, Zhuhai City, the practice of building a service-oriented government is basically still in the "trial and error," the exploration stage. Zhuhai City Government reforms more of a service means the service tool of reform, and building the ultimate goal of service-oriented government will establish in accordance with civil service for the purpose of civil service and assume the responsibility of government. To achieve this ultimate goal, the Zhuhai Municipal Government also need to deepen understanding and accelerate innovation.

2. Management innovation still needs to be
In the Government's own construction, management innovation has yet to be strengthened in some areas is still not perfect management system, social management and public service capacity to be improved. Service Government is the management philosophy, management style, an overhaul of management tools, is a public management of a self-revolution should be the core of citizens to the needs of citizens as a starting point to develop policy, improve the formation of the decision-making mechanism, evaluation mechanisms and accountability mechanisms. Currently, the focus of the Zhuhai municipal government is working on a simplified procedures, provide convenient services to the micro level, institutional innovation and institutional innovation in the macro still shortcomings.

3. The overall quality of the civil service needs to be improved
Most of the civil service Zhuhai high quality, ability, style better. But there are some overlapping responsibilities government departments, cross-each other buck-passing, low efficiency, a number of civil service and sense of duty, the service level is not high Some even "Chinakayao" abuse of power, corruption, the masses created an extremely bad influence.

4. Not fully mobilize the enthusiasm of the mass participation and input
At present, construction of multi-service government actions of government departments, government enterprises, the masses of publicity is still in place, resulting in the government service government building there, "a fever," the masses "a cold" situation. The purpose of building service-oriented government for the masses to provide convenient, efficient public services, support and uphold the broad masses is essential. but the Zhuhai Municipal Government channel of communication with the masses is still relatively small, the views of the masses is difficult to upward communication, the absence of support for the masses , we can not build into a virtuous cycle, interactive service-oriented government building mechanism.

Links to Research Papers Download http://www.hi138.com 5. Is not enough transparency in administrative affairs
Zhuhai municipal government in the current government has made some progress in public, especially e-government to greatly improve government transparency. But what information is open to any form of open, when the public has been unilaterally decided by the government, that information is mainly is voluntarily disclosed by the executive, rather than a citizen request for the public. citizens to access government information will not necessarily open, citizens want to get their information is more information there is a certain difficulty.

6. Has not been established service-oriented government building assessment system
Service-oriented government asked the Government to provide quality services for the public and society, the effects of construction of service-oriented government and the people's interests are closely related, there must be a set of new evaluation index system of government a complete set. At present, due to service-oriented government building still in the initial stage, the lack of a clear set of evaluation index system of government to play a leading role, has not yet developed the progress of implementation of service-oriented government, the implementation of the assessment system, there is no continuous, systematic assessments and tracking assessment.

Third, Zhuhai City Building Service Government's overall objectives and Countermeasures
Zhuhai City Building Service Government's overall objectives are: to establish a relatively perfect socialist economy with Chinese characteristics, the service management system of the Chief of Government Model, which will build an ecological civilization in Zhuhai, to achieve scientific development and social harmony, stimulate innovation and motivation has great strategic significance. To achieve this goal, Zhuhai City should take the following countermeasures.

1. Accelerate the transformation of government functions
At present, the changing function of the Zhuhai Municipal Government has made bold innovations. Faced with an increasingly uncertain international and domestic economic environment, changes in government functions can not be simply attributed to the withdrawal of certain areas, but to strengthen the government's ability to change the government economic management. should speed up the government's economic functions to the macro-control, balance and coordination, planning guidance, system building, policy Research and development and other aspects of change, focus on strengthening the government's public service functions and continue to improve the government's social management and market supervision.

2. Improve administrative efficiency
Take effective measures to further clarify responsibilities, streamline processes, strengthen accountability, promote the improvement of administrative efficiency. Give full play to their functions in a rationalized city, district, town (street) the division of responsibilities at all levels, according to the law to expand the grassroots autonomy. Less links to shorten the time limit, so with tonight on everything and focusing on "work hard" problem. comprehensively promote "one stop" service and "online approval," specify the department to implement the project agent system, further improve the focus of the project site service levels. deepening reform of administrative approval system, establish and improve cross-department of the Internet's e-government platform for continuous improvement in public services, social competence. strictly enforce the accountability of the Chief Executive, administrative rules and regulations such as fault accountability, responsibility must be asked, rising power and credibility of the Government to implement. spokesperson system and actively implement the "sunshine government" project in a timely manner to the public government information, to further enhance the transparency of government work.

3. The whole society participation in governance
Comprehensively promote administration according to law, improve the scientific and democratic decision-making mechanism, improve the administrative decision-making process, implementation experts, technical advice, policy evaluation system, and public notification, hearings and other systems. Intensify administrative supervision and improve the error correction mechanism to correct and improve the administrative responsibility and accountability fault system. to the community to open government and the implementation of major policy decisions, public responsibilities of government departments, open government approval, according to public government information and public auditing of the results.

4. Strengthen supervision
Authority is to regulate government behavior, an important guarantee for promoting administration according to law. Adhere to the Municipal People's Congress and its Standing Committee report on its work, and consciously accept supervision. Voluntarily accept the supervision of Municipal Political Consultative Conference, to accept the discipline inspection and supervision of the judiciary. Pay attention to the news media and society supervisory role. attention to the people through the administrative reconsideration, administrative litigation and other legal channels to enhance the work of government organs and staff supervision. strengthen internal supervision, support supervision and auditing departments in accordance with independent oversight, especially to strengthen the government investment projects the use of funds, project bidding, land development, financial transfer payment, transfer of government procurement and other aspects of state-owned assets supervision, to ensure the transparent operation of the government sunshine, clean and efficient.

5. Strengthening the Construction
Construction of high-quality civil service. Optimization of selection and appointment mechanism, strengthen the civil service education, management and supervision, and constantly improve the level of knowledge of civil servants and administrative capacity, to further improve the overall quality of efforts to build a high quality, ability, style good civil service. depth clean government and combat corruption, and firmly correct all kinds of unhealthy practices.

6. To establish service-oriented government building assessment system
As quickly as possible in accordance with the requirements of service-oriented government and establish a public service oriented, to a government that embodies the performance evaluation system to make it truly reflect the economic and social progress. To establish a scientific assessment of service oriented government targets system, to reflect the implementation of service-oriented government construction progress and the implementation of the social and economic impact. to establish a service-oriented government building assessment system, based on assessment results to adjust the direction of building service-oriented government, and measures to Zhuhai City, in building a service-oriented government on the road even better, longer.


References:
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[2] Deng Hongwei. Review of service-oriented government in China [J]. Shanxi Vocational College of Technology, 2006, (2) :45-48.

[3] Xiangdong. Service-oriented management style of local government [J]. Zhengzhou Institute of Aeronautical Industry Management, 2007, (2) :76-79. Links http://www.hi138.com Research Papers Download