On the small public library reference service practice

[Paper Keywords] Public Library Reference

[Abstract] combined with work experience, explore the small and medium sized public library reference services in carrying out the topics to determine the service mode, multi-channel access to documentary resources and results of benefit to service more users and other issues by Jinzhou City Library to carry out reference service examples to illustrate the lack of Information resources by means of modern Information Technology to small and medium sized libraries and sharing resources, reference services can do the same.


1 Introduction
Since 1876, Worcester, Massachusetts Public Library Director Samuel • S • Green, entitled <<librarians and reader's personal relationship with>> a text the first time librarians should be given to readers' personal assistance "Since the reference proposition, reference services business has become one of the library [1]
Small and medium sized public libraries, especially in economically underdeveloped areas of small and medium sized public libraries, because the relative scarcity of literature resources, the Development of reference services is always subject to certain limitations with the Library and the continued integration of Information Technology, the current book Museum is in the paper-based resources and electronic resources co-exist, the traditional way of service delivery and digital services, a combination of compound libraries phase as long as the reference librarians to enhance Information awareness, improve Information access, integration, use and promotion capabilities, relying on the library's resource sharing and cooperation among, by means of modern network Technology, small and medium sized library reference services can break through the limitations of the library resources, so that local users to use the National Library, Shanghai Library and even outside the library resources, other types of libraries and enjoy the services provided by specialists.

Reference Services Practice 2
Jinzhou City Library Reference Services to be carried out in 2007-2009 as public library services, Liaoning Province, the first prize. I do and summarized it, hoping to shortage of resources, lack of personnel in small and medium sized public libraries better reference services to carry out a reference.

2.1 topics
Topics is the basis for good topics it may form more valuable results, which require reference librarians extensive Research to understand Research trends in this region, a clear focus on economic Development in the region.

Jinzhou City Library in May 2006 opened the museum moved to the new. At that time, the Museum's Information Ministry to carry out reference work reference, there are many difficulties, Jinzhou City Library since moved up a few years off, and many had lost contact with old customers and new user groups have yet to be re-developed. Reference librarians are on the in establishing the direction of work on special services through Research, according to the Jinzhou municipal government "give the city the power of the Development of photovoltaic Industry" requirements, defined a new type of photovoltaic Industry as a pillar Industry of Jinzhou City, has good prospects, but in all stage of Development have encountered many difficulties on this, reference librarians to determine the "photovoltaic Industry Development" topics. After several years of service practice, according to user need to continue to provide a variety of literature, so that the special services of the Road broader and broader. the topic a user is not limited, but developed into a multi-level needs of users, including Jinzhou Development and Reform Commission, Bureau of Jinzhou PV Industry as well as some interest in the photovoltaic industry individual users. Reference Librarian for the different needs of different users specific analysis, continuously identify new thematic direction and line search.

2.2 to determine the service mode
Information Technology continues to develop its application in the library, making the reference librarians and users of communication is no longer confined to the traditional face to face consultation and telephone consultation, but to combine a variety of ways, multi-channel and user get in touch.

Jinzhou City Library's reference service at the beginning, there is no fixed reference librarians and users, but according to the situation in the city of photovoltaic industry, industry trends from the start, began a comprehensive literature collection. Set a few key words, to search for information in various databases. After holding the titles retrieved through the self-test, screening, and through e-mail, QQ, etc., passed to the relevant departments. Gradually, the user first emerged, reference librarian and then According to a second user needs to retrieve, or by document delivery to achieve the user to obtain first-hand information.

More than 2.3 channels of access to documentary resources
Library reference services and other services in the form of the main difference is that reference librarians to provide users with the knowledge they need, a specific data or a literature, not just a clue, a bibliography. Jinzhou Books Museum as textbook funds are limited, and do not purchase a comprehensive database of electronic resources face of economic conditions and a variety of different levels of users, reference librarians have the use of Liaoning Provincial Library, National Library, Shanghai Library and the University Library The document delivery system to help users retrieve information provided, but also have some commercial databases, free resource database, NSTL (China Science and Technology Information Center Literature Resource System, the National Museum, Zhongshan, Guangdong Province, the joint reference navigation system (Public Library of free literature delivery system and a variety of open network resources registered users through different channels to collect the documents they need, and timely resources to the user, and achieved good results. Links to free download http:/ / www.hi138.com
Reference librarians to collect the solar literature, including China academic journals bibliography 389, 171 various types of news reports, the National Library and 100 books related to the calendar year <<PV industry development trend reports>> which in 2009 <<global PV Industry Development Report>> most users, and the latest <<around the PV industry development plan>> is for the government to develop the local photovoltaic industry development plan provides a timely reference collection of patent information specialist, information technology Research and development around such a new product for the enterprise, the development of new technology and to obtain intellectual property rights provides a convenient release of photovoltaic science information is open for the majority of solar enthusiasts understanding of photovoltaic door.

2.4 enable service users to benefit more results
Reference librarians retrieve the user needs is a lot of literature resources and expert domestic counterparts and technical achievements of outstanding works in the relatively high gold content compilation of literature on the development of photovoltaic industry has universal significance, but also allows more attention to PV industry sectors to benefit from special services, search services began to feature in full swing, and then collected through document delivery more valuable literature to form a new thematic compilation, and ultimately serve more users, this is a more comprehensive thematic service process.

3 user results
Reference librarians in the development of the topic for the photovoltaic industry services, Jinzhou PV industry is indeed in leaps and bounds: Jinzhou City Council set up the development of photovoltaic industry, the provincial government following the formal establishment of Liaoning (Jinzhou) photovoltaic industry base construction leading group, Jinzhou PV industry base upgraded to a "provincial", Jinzhou City, 300 kilowatts of photovoltaic power plants put into operation (July 22, 2009), "Improving single-crystal silicon solar cells 125mm * 125mm power and efficiency new technology, "won the Jinzhou Technology Progress Award in 2009, Jinzhou New Century successfully developed the physical production of polysilicon. Jinzhou New Century developed the physical production of solar grade polysilicon production process has obtained national invention patents, with completely independent intellectual property rights equipment all the localized, with a new means of modern technology, the purity polysilicon production in the field of physical purification has reached the international advanced level. the face of these photovoltaic results, reference librarians have been deeply involved in them and feel pride.

4 Summary
Reference service is by no means a large library of patents, the majority of small and medium sized public libraries should be among them, for our public library reference work left a wonderful imprint.

[References]
[1] Xu Zhong Yong. Library reference services in the realization of small and medium [J]. Library and Research, 2007 (2) :80-82.

Links to free download http://www.hi138.com