Readers discuss new library service innovation Suggestions

[Paper Keywords] reader service quality innovative people-oriented librarians

[Abstract] "people-oriented, build harmony" is theme of the times, the new library set up, the service should focus on "people-oriented" to establish a "humanistic" service concept and the creation of "human" environment, to carry out a variety of reader service model for all levels of readers. This paper describes the establishment of a "human" service concept, training and improvement of the personal qualities of librarians, the library of innovative services to make recommendations.


Library is to collect, collate, collecting books and materials available for inspection, refer to the agency of focusing on the management of people, focusing on a relaxed and harmonious atmosphere, focusing on flexible leadership. Is to "people" as the core and modern management activities library of the most important resource. in terms of library management, people-oriented, including a "reader-oriented" and "librarian-oriented" two equally important aspects, therefore, the completion of the new library opened not only a new the premises, modern equipment, but also have first-class management practices, to provide people with better and more comprehensive services, innovative services on the following a few suggestions.


First, establish a "humanistic" service concept
"People-oriented, build a harmonious" is the theme of the times, its meaning and core content to rely on people, respect, understanding, caring for people, in order to stimulate people's enthusiasm for human potential, to meet people's reasonable demands, mobilize people enthusiasm, initiative and creativity. to carry out this idea to the library building, in particular the application to the management of the new library will play an active role. Libraries should be social and public cultural service system, an important part of its existence is the most basic cultural information about citizens rights and an important condition for the right to education, it provides services to the masses, so give us a higher requirements.

1. The museum's management philosophy and service concept should be "human" return
At the management level, to establish a "librarian-oriented" concept, the implementation of human management, and fully mobilize the enthusiasm of all librarians, initiative and creativity, to do service work wholeheartedly, the service level, to establish "reader-oriented" concept, providing a reader-centered comprehensive, deep-seated players and humane reading environment, satisfy the needs of readers. The library is the reader to learn, an important place for research, The external environment of harmony and unity with nature, to elegant fashion, attractive, and affinity with the human internal environment, the harmonization of facilities to achieve green decoration, display shelves have a feature tables and chairs arranged to be realistic , so that the reader is able to wander freely in the sea of ​​books, but also to find a quiet haven to absorb nutrients, the overall layout to human care.

(2) create a good cultural environment
First, the House leaders to change the leadership of rigid flexible leadership. To their own character and leadership as well as their internal and external quality improvement of the quality to inspire subordinates to motivate subordinates minded tolerance of others, and secondly, to create trust in people, understand people's atmosphere, the formation of upper and lower levels in the whole museum, between colleagues mutual trust, mutual understanding, mutual support, solidarity and cooperation of a harmonious and relaxed atmosphere, so that everyone in a relaxed, peaceful, pleasant environment to play their first Third, to create a team spirit among people in modern society to strengthen the mutual dependence and cooperation, a lot of work needed to complete the team together. Therefore, the organization of the library system should have a positive team spirit.

Second, the "people-oriented" to carry out innovative services
1. Good basic services
Meet the needs of readers, providing quality service is the fundamental purpose of the library. Work in the library, the service center is also the library's basic functions and basic survival. "Reader first, service first" is the highest principles of library services, the reader, which requires all employees to establish "all for readers, for readers of all, to meet all the needs of readers of the library "concept, change the" we, wait-site "for the" reader-centered, home services, "change" re-possession of light with "to" Service The first "change" static rigidity "as" invigorate innovation "service concept. With modern technology society as a whole continues to increase, the library service forms to which the direction of diversification. First, the traditional sense of the services must continue to improve, further meticulous well, the second is the museum of literature resources make full use of information services, three in-depth agencies, research institutes and universities and other departments to carry out the library extension service; fourth is to enhance information skills training services, according to the different levels of readers to carry out the professional knowledge and information skills training to enable readers to master and understand the various services offered by libraries.

(2) expansion of services for vulnerable groups
Any country, regardless of their economic level of development, there is a vulnerable group. As a public library, especially for the readers to provide services for vulnerable groups the reader is its bounden duty. Is the number of vulnerable groups have very little or no three resources of industrial workers, agricultural laborers and rural unemployed, unemployed, underemployed class. the current situation of China's vulnerable groups, including laid-off workers, a street vendor by playing odd jobs to feed their families and the disabled and elderly, migrant and low-income early retirement "within the system." personnel. These workers reached 1.4 million -1.8 million people, accounting for about 11% of the total population of about 14%, and the development trend of this group will further expand, deepen their weakness of will, while China's current public library Museum development and cultural information resources for vulnerable groups, there is great demand for adjusting to .1972, UNESCO developed <<Public Library Manifesto>> where clearly stipulates: "Everyone has equal access to public library Museum of the right, regardless of age, race, sex, religion, language or social status limits ", so to improve services for vulnerable groups is the bounden duty of our public libraries. Blind new library should be established to set visually impaired reading room, providing Braille books, audio books, tapes and computers, blind special, laid-off workers and migrant workers in relatively concentrated areas, establishment of community halls, as people nearby areas to facilitate access to cultural information; the elderly and the mentally retarded children to pay special attention and care, with local federations, schools and nursing home mental contact, common reading room or on a regular basis to co-retarded nursing home to send the book, so that these children, the elderly and can grow up healthy and happy life.

Links to free download http://www.hi138.com 3. Try to create books of the bank
Book Bank is establishing a new attempt, first to establish a museum expert to participate in the "save the book review group", the "savers" to submit the deposit book according to its value and decide whether to store the frequency distribution, the acceptance by the audit team kept the book literature, according to the recency and value, by mutual consent, to determine the discount price, for each "savers" for "book", a detailed record of each access will be reflected in the "book" on. "passbook" balance of each over 50 or $ 100, you can personal library cards held by the largest number of copies of the original library on the basis of an increase in borrowing authority, and so on, up to increase five to ten borrowing privileges. Bank as a self-help books "spiritual fast food "Let those idle world of books out of the small circle of individuals into a large network of mutual benefit readers, a great mobilization of the reader's active sense of participation, but also can enrich our library's collection of books.

4. Organize regular "readers book exchange, individuals would be friends"
Currently, we are the hands of every family and individual that there are some relatively "late" books and periodicals, and some even long-term stay at home, being useless, discarded and a pity that these literature resources have truly become "dead" book while the library is where the reader is relatively concentrated, especially in public libraries, readers daily circulation, thus, regularly organized "book exchange, individual readers will be friends", that allows those "dead" living books up to play its role, but also to increase our library readers the friendship between, to create a harmonious society played a positive role, and truly reflects the "people-oriented, build a harmonious," the concept of running the museum, will certainly create a good economic and social benefits.

5 outside the new museum opened in reading and information Bao Lan garden
Library as a university without walls, play anywhere on the social function of education can be in the library where the periphery of the most eye-catching open reading Bao Lan, hold people accountable for replacing the newspaper every day, so that the reader and passing to the Museum people can always see the latest major media newspapers. garden open information for all levels of readers with a place to publish personal information, which is the new library's "human" environment of the specific embodiment.

Third, focus on training individuals to improve the quality of the library staff and mobilize motivation is the key to improving libraries
Disseminators of culture librarians and educators, is the most important contemporary library information resources and wealth, is to achieve comprehensive development of the library's survival and determinants of whether a library can do a good job, the key is the quality of librarians question, so ask our librarians in addition to establish a correct outlook on life and values, but also must have good ethics and professionalism, have a strong sense of professionalism and responsibility, to establish "the reader first, service first "awareness of specific measures:
1 to establish an effective code of ethics and establish a rational incentive system
Before opening the new museum, the first to develop rules and regulations, job responsibilities and codes of librarians, librarians timely opening of the pre-training but also to establish a scientific incentives, enhance people's sense of competition, efficiency awareness, information awareness and sense of independence, for improving the quality of people, has a very significant role and through this effective incentive mechanism to mobilize all the librarians' enthusiasm and creativity, and enhance the attractiveness and cohesiveness of the target library, the embassy staff constantly in their daily work performance in the competition of work constantly in the outside world and among the self-motivation, while also well aware of the embassy staff, as long as the hard work you can get good treatment.

(2) the implementation of full employment status and job rotation system
Library in order to perform their functions and role in enhancing the efficiency of its services, it must implement full employment. To break the age, qualifications, titles and other restrictions, the existing staff to carry out fair competition, merit-based appointment, truly two-way service jobs choice, and signed liability form at all levels to provide goals, no matter what the title before, all the current jobs to pay wages. In addition, job rotation system is to mobilize and increase the enthusiasm of librarians work and efficiency of practical good way, each one to two years, according to the actual situation on the staff to make appropriate adjustments. This is to enhance exchanges and contacts between jobs, but also can promote the librarians to adapt to new jobs, new jobs and continue to strive to learn new knowledge and skills.

3. To carry out the museum job training and study tour organized outside the hall
Job training for museum work in the real existence of difficult problems and weaknesses of the working personnel of a business or a special training, can also be regularly or irregularly organize seminars and academic exchanges will be invited to the experts and scholars to guide the museum in conditions permitting, as much as possible the organization of librarians who go out and visit the library the other provinces and cities, or to carry out interlibrary exchange between the backbone of the business, both to the embassy staff to broaden their horizons and broaden the idea of ​​future work, they can learn the advanced experience of other museum, find the gaps in their own work.

In short, the opening of new library should focus on "people-oriented" to establish a "humanistic" service concept and the creation of "human" environment, to carry out a variety of reader service model for all levels of reader service.


References
[1] Gong Yi. Library service innovation and harmonious society. Shanxi University of Finance, 2007 (4
[2] Zhao wide. Harmonious Society Library Services under the innovative vision of the State Library Journal, 2007 (2
[3] Li Xu. On the Library for the socially vulnerable groups is the nature of public service library, 2008 (1
[4] Xu Danli Create University Library and the bank's vision. Journal of Guizhou, 2003 (4 Links to free download http://www.hi138.com