Analysis of the University Library Service Model of knowledge

Paper Keywords: Knowledge university library service model

Abstract: Knowledge is the development and extension of Information services, it is the knowledge economy and new social environment of library services of the new requirements. University library with its wealth of Information resources, Information Technology, and strong professional quality high talent, knowledge and services should play an important role.


With the growing knowledge economy, social development and maturity, knowledge of the decisive role as factors of production become increasingly evident. The knowledge and Information society in the rapidly growing demand, the value of knowledge and Information have become increasingly prominent, providing knowledge, service to the community has become a Library industry hot topic of libraries in China university library is the backbone of its rich information resources, strong technical strength and business specialization of knowledge services staff team is to carry out the favorable conditions, but also conform to the knowledge economy and social development, promote their development of a good opportunity, therefore, the development of knowledge services strategies and models to facilitate the promotion of knowledge of university library service capabilities, we now ought to think about.

A knowledge-based services and their features
What is knowledge about services, the academic world but also the lack of a uniform definition is generally believed that knowledge is based on information and knowledge services, search, organization, analysis, restructuring, based on the user's problem and the environment into the whole process of the user to solve the problem being, providing effective support for knowledge application and knowledge of innovative services, knowledge services through sorting, group allocation, refining a variety of explicit and implicit information resources, making available the knowledge to solve scientific and specific problems of social practice services. broad knowledge of services is to provide users with the necessary knowledge of all the services, a narrow knowledge of professional services for the user needs to solve the problem as the target, to collect relevant knowledge, screening, Research, analysis, in order to provide practical application of a deeper level of intelligence service.

Knowledge is different from the traditional information service, a new service model which is based on traditional information services, toward the professional, knowledgeable, personalized service direction of the depth of knowledge services concern is to make people successful the possibility of it based on user issues and solutions to the problems of the target, through the knowledge of users needs and problems of environmental analysis, to track users solve the problem of the whole process, and provide timely information through the extraction, restructuring, innovation, integration and the formation of knowledge products meet user needs, thus achieving value-added information to knowledge, which is the inevitable trend of development of information services.

Specifically, the main characteristics of knowledge services as follows:
(An interactive, namely Knowledge is always the user demand, and in the whole process of problem solving user closely together to form a user interaction with the knowledge of the interaction between service providers.

(Two for the intellectual content of knowledge services is based on the knowledge content of its services, the services focus on the literature, information collection and transmission of the content of information transferred to the analysis and restructuring to get the user needs, the available options and evaluation knowledge products.

(Three of the service. Targeted, personalized approach to service is the knowledge services to attract users, provide users with solutions to the problem, create an environment conducive to knowledge application and innovation, personalized space for important characteristics.

(D integration services. Knowledge work is characterized by systems integration, service integration, knowledge integration, human resources and other means and methods of integration, human resources, information resources and the organic integration of Technology resources together to solve complex problems or the user's knowledge needs.

(Five continuous service because the user's knowledge needs of the knowledge is often not a one-time service are met, but also the demand for knowledge and information needs of practice with the continuously generated, so the knowledge and service workers will continue to track the user needs to carry out continuous knowledge services.

Second, the university library service to carry out the necessity of knowledge
(A knowledge of social services is knowledge-based economy to the request made by university libraries
Social characteristics of the knowledge economy is increasingly clear that knowledge and information are also becoming productive development, economic growth, social progress, a key factor and people's thinking is undergoing tremendous changes, the demand for knowledge and information society is growing, the concept of lifelong learning is enjoys popular support, a learning society is taking shape, which not only to the university library's development has brought opportunities, but also put forward new demands. knowledge-based society is calling for knowledge services, while services for teaching and Research university libraries should be based on own resources in the knowledge services sector to play its due role.

(B Knowledge of university libraries own development needs
University Library, though they have more powerful resources, but passive, low-level, simple service continues to occupy a dominant position, which both enhance their professional competence, workforce development, or the role of academic services play, social advancement, have had a significant impact. changes in the traditional way of service, establish a new service concept, transforming the old layout of books, restructuring of business processes has become a university library as a teaching and Research services, to adapt to new the only way the information environment, while knowledge of the characteristics of services in the university library would require some radical changes in these aspects to suit the user-oriented, demand-oriented service model requires the knowledge of which is to stimulate the Library vitality, the fundamental way to promote library development.

(Three university libraries to improve collection efficiency, an important way to promote teaching and Research
Stocked university libraries, information resources, have obvious advantages, while the utilization rate is also a very significant problem, resulting in very inconsistent input-output ratio, resulting in waste of resources for teaching and Research services to the low level of supply and demand contradiction. This book Museum of the service concept, service mode, service levels, service capacity has a close relationship. Knowledge is based on investigation and analysis of information resources, organization, synthesis and evaluation of service models used by knowledge services, development of information resources for teaching research services, to improve collection efficiency.

Third, the university library service to carry out the advantage of knowledge
(An advantage to user needs
Cultural quality of university library has a relatively high demand and stable user groups which the teachers responsible for teaching and research users the dual task, therefore, have a strong knowledge and information needs of the student groups, especially senior and graduate students, In addition to learning, there are also certain research activities, knowledge is a huge user base, so that university teachers and students knowledge and information needs of users of the library has become a powerful driving force for knowledge services, has become the library's service capacity to demonstrate their knowledge stage.

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(Two technical support competitive
Of computer and network communication of a modern information Technology is an important support for knowledge services and the driving force, while the university library in the area of ​​information Technology support force but also has a strong advantage, which is incomparable other types of libraries. knowledge of modern information Technology support services are: database technology, push technology, navigation database technology; intelligent agent technology, hyperlinks.

(C information resources
Knowledge must be built on a wealth of information resources based on. University Library's information resources, including traditional paper documents, digital collections of physical and virtual collections, its richness, integrity and systematic are the other libraries can not match.

(D human resources
Knowledge Services is to provide knowledge products to meet user needs a high-level information services. This service is no doubt dependent on a number of highly qualified personnel to carry out knowledge processing, and can be achieved, so high-quality personnel is a key factor for knowledge services. University Library has a higher level of education, and diverse academic background, knowledge, structured team of professionals who engaged in document information collection, processing, finishing and service, and to use modern information technology for network development and utilization of information resources, which is University Library Knowledge of human resources.

Fourth, the university library and knowledge services strategy mode to build
(A development strategy
1, the reader needs attention, strengthen construction of information resources
University Library continues to enhance printed literature resources and construction of the digital information resources, construction, pay close attention to the reader's information reach, information orientation, read the number, hierarchy of needs, satisfaction, and use patterns such as changes in direction, to guide digital collection development, to more closely match the needs of readers.

2 strengthen the building of the library home page features the development of information resources
Home University Library collection of resources not only to reflect the level of clear and comprehensive, but also to reflect the depth of resources in a variety of carrier development and organizational guidance and links that is, a comprehensive university library home page should cover the needs of readers with the knowledge related to , but also to a certain depth, to maintain constant the new state, to meet the daily readers check with the conventional catalog of information retrieval, while strengthening the function of construction, to broaden the home's functional modules, providing intelligent and resource platform for intelligent service means.

3, the establishment of an information resource system
University Library's information resources, although abundant, but first, because the amount of information into a geometric product literature massive surge in the number, the second is due to the needs of diverse readers, so any library can not meet the growing needs of readers through libraries cooperation between the union and build a security system of information resources, China's university libraries and other various types of libraries the only way for current and future development. interlibrary information resources of collaboration include: collaborative procurement, coordination of division of labor, union catalog, interlibrary loan, etc.

(B model building
Knowledge of university library service models are the following types:
1, the subject service model
Disciplinary service model is the knowledge service system combined with the subject librarian, organized according to subject areas of expertise and human resources for teaching and research to provide special services for academic leaders to provide customized individual service. It subject librarian at the core, According to the university's disciplines and research needs of modern information technology as a means for users to carry out project consulting, project books recommended discipline navigation, academic information portal and other services to integrate into the school's teaching and research activities.

2, user self-service model
Knowledge of library services to the user a better understanding of the system environment, the library can be self-service model, allowing users to simple analysis can solve their own problems. This model allows the library to save a lot of manpower, and from the cumbersome low-level consulting services freed, in order to achieve value-added knowledge and innovation and if the library has established a strong function of the FAQ reference library, which a number of popular, representative of the consulting organization to classify the problem, Database made the list, in order to direct user queries to be resolved million information or answers.

3, personalized learning service model
Personalized learning service model is the university library in carrying out its educational functions, based on network-based environment to open up a new self-service model, such as to provide students with the E-Learning platform, to publish the use of a variety of electronic resources guides and other learning courseware, high-grade papers, technical reports, lecture notes, class and outside exercises, questions, references, etc., users can choose their own learning content, content to collect the required information, links, disjunction, discussions, transmission, in order to achieve personal self-learning. The model for the independent learning ability of students to improve the quality of student information to meet the needs of individual knowledge, has an extremely important
4, reference model
University Library Reference is the most basic knowledge services, the most important way to present the reference model can be divided into two types:
One is the traditional service model. This service model is mainly through oral and written form to answer reader questions, or SDI, for readers on behalf of the investigation, on behalf of the translation, as well as the formation of information analysis and integration of information products to provide to users. In addition to this form of universality, popularity, convenience and other characteristics can also be hierarchical decomposition and human, the rational allocation of resources to carry out in-depth academic information services, navigation systems, such as the establishment of interdisciplinary , targeted to teachers, teaching and research to collect and provide relevant knowledge and information.

The other is a virtual reference service. Through e-mail consultation, online consultation and cooperation to carry out digital reference services, online reference service in this way is not the time and place restrictions, services and diverse forms, such as guided search , recommended books, information development, file transfer, etc. This is the Library's information network environment, a new model of consultation.

In summary, with the knowledge and in-depth economic and social development, university libraries are also responsible for the dissemination of knowledge is increasingly arduous task. Strengthening the traditional information service work, and gradually raise the level of knowledge services, knowledge services to strengthen the ability of a community development of the university library of the new requirements, but also the university library the only way to achieve self-development.


References:
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