Analysis of the university library service concept and service model

Paper Keywords: Library Services to explore the concept of model

Abstract: At present, most university libraries are still stuck in the traditional service model, readers come in such a passive service concept in today's technological advances, the rapid growth of human knowledge, human society has entered the knowledge society is becoming more interdisciplinary increased, the subject of comprehensive, holistic growing, knowledge is updated gradually reduced. the requirements of library users of the library is no longer satisfied merely to borrow in the literature, the demand for knowledge presents a trend of diversification. Based on the status of university libraries, university libraries have to change the service concept and innovative service model, in order to meet today's society's new demands.


As we all know, the three pillars of the library is the university (faculty, laboratories, libraries) is one school of literature Information center, the whole society a valuable asset in the United States, libraries are seen as the heart of the University in These three pillars, the importance of libraries is particularly prominent because knowledge has inherited, inherited knowledge library and Information and communication media, is to promote scientific development and social progress of an important lever and link, so the university library is to teach the cradle of knowledge and personnel training is to improve teaching, Research and an important pillar of the quality of teachers. With the advent of the Information society and the rise of the tide of lifelong Education, public libraries have been unable to complete the literature resources to meet the needs of the community, and university Library books and more potential that the community can provide readers with high-quality literature, and thus become a modern society, lifelong Education, improve the quality of an important place, is a Macross, comprehensive community college, so in modern Education, university libraries both university teaching and Research infrastructure, but also an important place for lifelong Education society, no library, no sound modern Education, there is no high quality education and innovative education.

In today's society, the university library carries educational function, plays an important role, but let's take a look at the status of university libraries, most are still stuck in the traditional service model of the state. Mainly in the following aspects: (1) service in the form of a single. Library work mainly in the library collection and for the axis to start with limited physical documents in the collection, processing, sorting and delivery as the main content of the provide readers with original documents and other lower-level services (2 passive service work now so readers Library Services is a service door in the depths of consciousness a lot of librarians, library managers think they are, is owner, rather than services, and even services, and other readers to stay in the home state of service (3 services of the closed due to the short history of university libraries, less external links, gradually form a closed self-service touch-type, service is mostly limited within the library (4 object permanence service due to conditions, the activities of the library less, the impact is small, the reader little, relatively fixed target, mainly school teachers and students. This traditional service mode, faced with the knowledge economy era, has shown a lot of non-adaptive, but the good news is that there are some libraries Researchers began to notice the problem, is exploring a new model of library services, where the combination has been new ideas, combined with my years of practice to talk about their new model of library service to think.

Today is the era of knowledge economy, with the scientific and technological development, the surge in the amount of knowledge, interdisciplinary penetration, the subject of comprehensive, holistic growing. The knowledge needs of library users showed a trend of diversification of requirements of the library literature is no longer satisfied merely to borrow, you need the library to address the specific business that they take to provide comprehensive, the type of integrity, diversity, extensive knowledge of the source protection, to meet the needs of their diverse knowledge In addition, those in need of professional knowledge, different backgrounds, different levels of education, knowledge of individual user characteristics and different knowledge base to determine their needs for different levels of knowledge, knowledge of demand is also showing a wide range of features.

Faced with these demands, reason to believe that today's technology can be achieved .2 l century is the digital, networked age, with the development of Information technology, the university library's collection mode, service mode, management mode and the needs of readers have taken place profound changes in the new period, as the core content services to the readers of the University Library, is facing a historical opportunity for development and external environmental change challenges.

Based on this, we believe that today's library should service concept, service mode with the times, innovation, the only way to keep up with the pace of the knowledge economy, rather than just decoration, can be expected, was a less Use the library or the utilization is very low, its existence will be a large question mark. Here is the concept of library services and some preliminary exploration of new models and thinking:
First, strengthen the people-oriented service concept, improving service efficiency
University Library should firmly establish a people-oriented concept. Whether the distribution of the design collection, the setting or the flow of the facility rules and the development of various systems, should embody the concept of people-oriented, always consider the reader. To take measures to break the librarians and the boundaries between the reader, in good faith, equality, friendly attitude to service users, to create efficient use of library literature readers loose, convenient and fast environment, put themselves in for the sake of the reader, standing on the reader's point of view the problem and reflected in every aspect of the service.

Second, the shift from passive to active service service
Currently more than a university library services and other readers to come to services, there is a clear passive in economics, there is a marketing concept called to create consumer demand for consumers and many consumers are familiar with past consumption in addition to experience, do not know what the new consumer objects, and the new philosophy proposed to create consumer demand for the consumer fact, the relationship between the library and the user is it not so?
With new ideas and knowledge, requiring support because as a new service model. Here we summarize some of the specific mode explore:
1, open services
University Library should get rid of the traditional literature dealing with the restrictions, also borrow from a simple service also transferred to the multi-level Information consulting services, information collection, processing, organization, services, network-oriented environment, a new way organization, control, choice, information dissemination establish an open service-oriented system. to carry out technical advice network, assume various forms of technical advisory services of external networks, such as serving the community public library or school library (room database construction for the primary library, the library provides an open database construction services.

2, active service
The face of the information needs of the community, the university library service should be oriented to society and needs, on-site service. Positions in service, while good, the staff took the initiative to contact the user to understand the needs of new forms of services, the initiative for reader service.

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3, for the type of service
With the development of society, the establishment of information society, the library began to break through the traditional service model, closely match the needs of society, to provide special services, targeted services, such as college students in the school, will have to obtain a number of professional skills certificate , the library should promptly provide the necessary literature. Another example is the school to increase the proportion of elective courses, libraries should keep abreast of educational programs and to optimize collection structure, improve the collection efficiency. University library should be based on the needs of students, to provide targeted services to continuously improve the reader's satisfaction.

4, diversity-based service
Modern Library user-centric, what is required to provide any, from the traditional approach to service, get rid of a single, repeated, passive, trivial manual service, the service model from the "pure service-oriented" to "intensive, business-based service "mode, or even the services to market.

In addition, the introduction of Western universities can also be subject librarian service model. Subject Librarian is a new type of librarian, he is both a librarian, and also have some expertise on subject knowledge, is a composite librarians, and the important role for teachers and students teaching and Research services to provide information resources, including assisting teachers specifically for the needs of a professional teaching to provide relevant information resources and the establishment of academic resource navigation now more common way is through the Internet teaching system to provide the course of a course of study, assignments and examination-related information resources through the use of information resources, students can complete courses of study to better improve the quality of learning in addition can also design special courses related to professional page, for example, the University of Auckland, New Zealand Library subject librarian for a number of large programs (such as class size in the hundreds of people to do the more specialized pages of history subject librarian with the history teacher at the doors of discussion for a year to three Grade 9 courses were web pages, providing information services for these courses.

I believe that the subject librarian in the establishment and development of university library information services can be further in-depth and broaden and deepen the service level, speed up scientific communication and information dissemination speed, improve the utilization of information resources, to make library services more direct, more focused, so that teachers, Researchers and students can learn to master in a timely manner to information retrieval methods and techniques and accurate access to information resources needed. subject librarian service establishment, the library the role of librarians has also undergone a fundamental change in both subject librarian disciplines consultants, academic resource managers, and educators, information services, marketing staff and liaison officers. With the librarian, only to make the library information services to faculty, to discipline, to teaching and research, to the classroom. With the development of library services and in-depth discipline, academic librarians in university teaching and research role and status will become increasingly important, in fact, the West colleges and universities have increasingly become the subject librarian team teaching faculty member of an important and indispensable.

With the new service model and service capabilities, library services, students and teachers based on the same time, you can leave the campus to the community and to provide intellectual support.

In fact, the Ministry of Education issued a <<Libraries of Universities>> clear that the university library is the "school of information and an important base of information society, should be as qualified higher education libraries and community to community readers Readers open "to the system, the policy established the university library the feasibility of social work, which in itself may also promote the concept of university libraries to change the service, to seek social development, social progress and economic development.

In recent years, with the state to increase investment in education, university libraries through the library automation infrastructure management platform, mass storage platform, platform for electronic resources, information resources, processing platform, messaging (including network, Web sites, digital reference platform and the construction of management, communications, environment, safety, fire, theft and other aspects of automated management of construction, formed a school library as the center of digital information resources center in strength to ensure the library is to provide services for the community.

University libraries to guarantee and give priority to teaching and research needs at the same time, deepening reform, emancipate the mind, establish a sense of competition, innovation, change the kind of traditional, closed, inward-oriented service model, extending the service to the community, to develop , export-oriented development, to maximize the public to provide knowledge services for the community, which is the call of the university library community and look forward to. the building of a harmonious socialist society, university libraries can be done to their full advantage for the learning society and lifelong learning services to provide knowledge resources to provide intellectual support, such as: library or school can rely on their own resources, personnel, environmental advantages, followed by social hot spot for the community organizing various types of readers lectures, training courses etc., to engage in meaningful cultural activities such as organizing book clubs, art exhibits, science exhibitions, publicity and display to the community of advanced culture.

New ideas, new service model, all this should really be realized, the need for new services librarians as a guarantee, therefore, bound to the capacity and knowledge in the service structure of the library staff put forward new requirements, the only way University Library of the future really can be said is full of potential and the sun.


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