The expression on training for professionals

In the study of human performance, the show covers not only professional actor on stage, front of the camera's action, that is Performing Arts (Aesthetic Performance, also covers a variety of ordinary people in the social life in public, and purposeful action, that "social performance "(Social Performance, as people in the ceremony or the role of behavior in the workplace in a variety of performance behavior, speech and expression is strongest in public, and performing Arts most closely a social performance.

In today's education system, language ability has always been at the core, language courses take a lot of hours, but the problem is widespread - oral re-written light, therefore, in a large crowd under the self-confidence, express themselves freely always rare these years, a growing number of professionals take the initiative to help institutions theater, studied acting, hosting or speech aspects of the curriculum, or ask the teacher for individual performing specialized counseling, hoping to enhance their performing Arts training ability to express in this Article, I will be the prosecutor and senior hotel staff, for example, discuss the forms of expression and expression contents of training.


First, the expression of the training
1, training program design
Each mature professional will have a clear occupational characteristics, including social functions, responsibilities, work processes, work environment and social performance norms, which is expressed before the training to carry out first need to understand the background material in a district of Shanghai Prosecutor's Office prosecutor training, we specifically ask the person in charge of the hospital in charge of training, the professionalism of the prosecutor that include: ① the correct concept of law enforcement, ② a solid grounding in the legal profession and wider knowledge, ③ good mental quality and thinking, adaptability, ④ strong language and writing skills.

The first two are areas of expertise, and expression indirectly related to the third, fourth and expression is directly related to their specific requirements are: "the public prosecutor needs to question the accused in court, interview witnesses, experts, cross-examination of the evidence, the prosecution released views, and with the defendant, counsel for debate and the case of the results, though not by the prosecutor of the language of the decision, but the results often appear in court the prosecution and the prosecutor's language skills have a direct relationship, the court debated the effect of a direct impact on the prosecution views can be adopted by the People's Procuratorate. prosecutor must not only pay attention to language and accurate, standardized and logical, but also good at using a variety of questions, debate and presentation skills in order to prevail in court. "
Next, we need to understand there are students in the expression of character and individuality, and this is the key to training, found the problem, the training can be targeted by repeated analysis of the trial court to watch the video recording and live expression of the prosecutor, we understand that , the right to exercise the public prosecutor as the prosecutor, representing the State in court charged with a crime, the trial court and whether the activities of supervision according to law, their professional image is a serious, impArtial, authoritative, most of the prosecutor in court able to maintain this image, uphold the law and they are a common problem: more than serious, natural enough, logic is more than enough emotion, although their language is accurate, logical, to reasoning, but in order to affection is not doing enough, not good at regulating and controlling their own voice, facial expressions and movements, so that my statements or debates more persuasive, appealing, leading to their expression appear to be monotonous, party lawyer in front of some eloquent sometimes they can not account for the upper hand. Some prosecutors may be overly serious, leading to respiratory and vocal organs have too much stress and tension, to speak a long time, it is easy to sound hoarse. some female prosecutor volume is too light, not enough flavor , using a microphone, sometimes not allow the court to listen carefully to everyone on her statement.

According to the first and second step of the research, we developed a targeted training program, we mainly introduce the Shanghai Theater Academy TV show host impromptu expression of some of the training methods, such as "verbal painting" and other exercises, training their while watching his mouth improvisation skills, the use of "grasping point interaction" and other exercises to help them learn how to listen, debate how to improve the ability to grab points. Practice proves that these basic exercises to enhance skills for their obvious effect, for some students individual problems, such as the atmosphere is not enough, the volume is too light female prosecutor, we focus on training her breathing and resonance, to enhance the flavor and volume, and who sounds tight, hoarse prosecutor is easy to practice and master the proper focus of sound approach.

2, the training implementation process
People's habits is a long form of expression, in order to achieve change overnight, therefore, need a training period, a continuous training program, not a one-time The course should be used to carry out experiential training model, based on experiential the principle of learning loops in the action and experience to learn and improve while training the whole process requires a combination of multimedia playback technology, provides students with feedback at any time, it is necessary to consider the group a common problem, but also take care to solve personal problems Specific process can be summarized as "three to": to see realized → → do.

① see: recording, playback, analysis shows
Life, we need to mirror, to see whether their neatly dressed appropriately in the training of the expression, we need cameras and projectors, to help participants clearly see their own course of action most people generally are relying on their feelings and experience in action, rarely pay attention to their own voice, facial expressions, movements look like, their tone when speaking habits, stress and rhythm, what are the problems, so we should not only before the training with video analysis and determine the existence of student problems in the training field, after a period of training, we have watched with participants and analysis of their expression, so that their own problems and their causes have a clear sense, even though they can not be corrected immediately , but expressed an active interest in the sense of to help them rise from the natural state to the conscious state.

As a social performance trainer, we train them to perform community interest in helping them identify the problems, pay special attention to creating a relaxed and tolerant good atmosphere, protection professionals self-esteem, especially in house training, the trained students between both colleagues, sometimes competitors, but the site also may have led to observe, such as video playback and analysis process, a bit like in public "muckraking" to their problems clearly placed in front of everybody, give them brought considerable pressure, this time, we want to discuss more common, generally with the problem, to encourage the main course, the pressure is a dynamic, group-wide training to motivate them to improve their own expression, allow them to each other each other, learn from each other, promote each other's performances.

② realized: while practicing Wu side, learn to control
Most people in life action is habitual, unconscious, such as walking do not have to think about how to step leg, but in the performances, both on the professional stage performances, or in the work of social performance, we their actions must be conscious control and organization, to maintain image integrity.

Allow students to acquire control of their own actions, learn to use breath, sound, facial expressions, gestures and other nonverbal communication channels to enhance the effect of social performance, we should feel where they are most likely to start for them to do a demonstration by the easy to difficult, from the decomposition of training to comprehensive training, while training, experience and insights and makes a side, and gradually found the body of internal and external sense of control and this phase of the exercise, should also be synchronized video, when they found the right feeling and methods , you can immediately play them yourself, to help them establish and consolidate this feeling at the same time, allow them to see their progress at any time, enhance the interest and confidence. One end of the course, students will attend classes may require materials to take home video review, observe each other, learn from each other.

③ do: video reality show, upgrade their skills through feedback and practice
After repeated practice, students in the training classroom performance awareness and control usually improved, but only completed half the training, more important is that they will apply these capabilities to the actual work. Just as athletes In the results no matter how good the training ground with the key in on the real game can achieve good results. test the effect of their application with the most direct method is the video, allowing the participants themselves or find someone secretly recording their work live shoot down, or back for follow-up training courses to provide material. back to class, is an essential part of performing arts training, this method also applies to the social performance of the training is to consolidate the skills, training environment and the reality set up a bridge. expression is not only classroom training, teaching, demonstration, lead the students repeated practice to master the basic method of expression, but also deal with student expression in the real environment to make assessment and feedback, to provide further training and upgrading programs to help them to The learning methods work better with the reality combine to produce tangible results. Links to free download http://www.hi138.com Second, the expression of the content of training
In the domestic business presentation training system, <<to convince: the world's leading business communication company said>> a very popular book, the book is in English formerly known as Presenting to Win: The Art of Telling Your Story, literal translation should be is "to win in the expression: how the good of your story," .2008, I interviewed by phone to the book's author Jerry - Weissman (Jerry Weissman). In his view, in a variety of commercial speech, the speaker's purpose is the expression and persuasion, can achieve the purpose of the key speakers can clear his story. a clear and concise story, far more important than a variety of techniques, he said: "If the story itself was chaotic, No matter how the speakers sound wonderful, eloquence how fancy, how active body language, would not help the contrary, a clear and concise story to make his speech, clear thinking, calm and composed. "can be seen in his book he is not negative forms and techniques of training, but training on the last of these, he must first help the speaker to do is "to clarify the story" (Getting your story right, along with speakers to talk about the content All comb again to determine which content is the key, and the close relationship between the interests of the audience, what key information must be expressed, which is a secondary or redundant information, then, to weed, all the focus on restructuring and key information to form a clear logic, the natural consistency, coherence to the story, then, let the speaker tells this story to practice due to a coherent story, intimate knowledge of the speaker to express more concern when talking about the content and not to consider the skills , which appears self-confident and powerful, more importantly, such a story can firmly grasp the audience's attention, so that they can easily follow the speaker's words to understand what he was saying, willingly agree with his conclusion .

His ideas and methods are worthy of our reference. Express train can not focus only on the external forms and techniques, while also expressing concern about the content and focus, so that expression was closely around the "I tell you what the contents of help ? "(English is WIIFY, What's in it for you?, from the viewers / audience interests, needs and psychological proceed through the story firmly grab their attention, so as to achieve expression of the maximum effect.

Shanghai Hengshan Moller Villa Hotel Group has long recognized the social performance management training to enhance staff the importance of expression and communication skills, they asked us to carry out the expression for the staff and skills training, including voice, language and physical action, etc. Today, we are content to explore the construction and training of the expression, both coincidentally the target focus on "storytelling."
Moller Villa Hotel Shanghai Shanxi South Road, located on 1927 by the British Jewish Mahler (Eric Moller) construction, took nine years built the main building is a three-Norwegian-style building, like a fairy tale world of "Dream Castle." In 2001, the state-owned enterprises in Shanghai Hengshan Moller Group, took home, the focus of this national heritage building both playing a five-star hotel catering and accommodation, in May 2002 officially opened.

Originally, Mahler hotel managers believe that living in a castle full of stories and boutique hotels inside, Mahler shop staff should be familiar with the history and culture, in order to better answer the questions the guests to meet the curiosity of the guests. They have not thought of the beginning of the storytelling staff training, staff are only passively to answer guests' questions about some of the architectural style and Mahler, background and other relevant anecdotes later, staff found that the guests for inadvertently in the course of their service tells the story of growing interest, sometimes dinner guests Shihai offered to service personnel to the people telling stories and this phenomenon so that managers realize that, Mahler described the hotel in fact, like Lao She Teahouse , is the city of Shanghai historical changes in miniature. people come here to dinner, expect not only enjoy the exquisite cuisine and excellent service, but also want the history, culture and experience. story hotel will be Mahler the formation of service features, service quality and value-added products to enhance best practice points, so they started in 2010, "Mahler Mahler people say the story" a series of training activities.

<<New thinking>> the author of Pink said: "In the information age, the value of information itself down. Who can tell stories, to organically organize all kinds of information, it has to lead individuals and organizations to move on meaning, and emotion to express, who will win this time. "Mahler's staff for this passage, the meaning is no trivial matter. In the same service capacity, based on whether a story to tell? Can put the story interesting? Differentiate their services will become a critical level of ability, so everyone's storytelling training very seriously.

Talk about a good story, first of all have stories to tell, you need a selection of material to form a story Moller Villa is a national key cultural relics protection architecture, so they have their own Library, Shanghai Municipal Archives also has some historical information associated with In 2002 when the restaurant opened, they had also requested the liberation of Mahler's housekeeper and home workers as employees of the future generations a story for introduction to the history of past dust becomes alive. After some professional finishing, processing , the hotel will have a basic version of the story. Mahler hotel managers require employees to become familiar with these version of the story, but not rote. After a series of social performance of our organization training, Mahler staff from top to bottom are fully understood the "rules of good society is the freedom of performing the action" principle, so they try to make their own story with them to establish real links, record those his most moving scene or event, find the most interesting part to the free play in the digestion of material on the basis of those stories, they write their own story to tell, first team in practice; then, the team selected a good level of staff to the hotel to communicate to all staff about this way of training methods to ensure the story of both normative and accuracy, and fully mobilize the participation of individual employees and creativity, forming a unique expression of personal style.

With the deepening of story-telling activities, employees at the completion of the basic story of personal expression, began to take the initiative to tap the little-known material, open his eyes to find the building unnoticed Mahler certain parts of pondering The implication, of imagination innovations of the story, to express their understanding and perception, and thus the story more and more restaurant variety.

Moller Villa Hotel, after all, is a service-oriented enterprise to create value and profit as the main objective, therefore, their culture, mining, collation and dissemination of the business goals must combine the staff and into the story to the daily services, and aims to hotel products and services sold, to attract and retain more customers, the formation of a stable, loyal customer base, therefore, the provisions of the staff will be able to tell the story and their own creation story found After the talk, then you need to train them to "where mountains, which song to sing," so that they learn according to different identity, different needs of customers quickly in the minds of the story found in the library with the customer more closely, arouse emotional resonance of the piece to tell the guests to listen to the story the same time, guests to the Moller Villa Hotel, the main demand or food or lodging, a story of timing, the length of time is also very particular, these also require special training.


Third, the conclusion
Expression of the training, whether in the form or content of training, training is to make professionals more aware of their social roles undertaken more effectively accomplish the social roles that people expect the responsibilities and obligations, but also give full play to their social performance influence to achieve personal or organizational goals.

Moller Villa Hotel from the case we can know: the back-end products or services usually have a rich culture in support, to let customers or consumers are value for money, are willing to pay several times higher than ordinary products purchase price, sales or service personnel need to have a strong story about the ability to be able to contain the product or service behind the cultural connotations or emotional means within reach through one kind of detail and a sense of the story can be communicated to consumers. to tell a good story for the contents of the training on behalf of the expression, not only to the overall quality of staff and service capabilities to enhance business services related to the formation of character and loyalty, corporate culture is also related to the construction of each person in the discovery, creation and about the course of the story, from a single position in a social role, the development of a mission to take on multiple roles in society, a culture of discoverer, inheritance and disseminators, in order to stimulate greater and more lasting enthusiasm Power Links to free download http://www.hi138.com