Work on the status of University Library Services and Innovation

Abstract: The University Library is the university teachers and students in teaching and management of learning and research activities carried out outside an important place, their service work to show the level of service, direct impact, "the reader first, providing services," the purpose of implementing the . In this paper, the concept of university library services, service means and methods, communication skills and several aspects REVIEW services, library services in the analysis of the status of work based on the proposed innovative countermeasures.

Keywords: university library, services, service innovation

University library services is essential. It is not only the teachers and students in colleges and universities to understand the world outside of teaching and management, knowledge society, the consolidation of learning outcomes, to carry out an important place for scientific research and other activities, but also the implementation of quality education students, holding campus culture activities of the second class, it is university teaching and educating, managing and educating and providing services to one of three ways of educating people in under the guidance of scientific concept of development, people-oriented, analysis of university library services to the status of work, lessons learned lessons, to provide scientific strategies, innovative services for the university library, play educational function, and ultimately to achieve the purpose of providing services has an important role.

First, the work of the University Library Service Analysis
Over the years, university libraries, uphold the purpose of providing services, the trend of times, based on the modernization of library resources, network, features of construction, in a rich collection capacity, improve the quality, innovation and service levels, educating people to play has made great progress, but there are also some problems can not be ignored.

(A service philosophy behind the weak sense of ownership
University Library to the library's development has entered the online Information age, and correspondingly, its service concept, a sense of ownership will be profound changes in the work, from "man find the book" into the present. " for the book to find someone "in the service, by a single circulation passive people-oriented service development for the full range of active service, but the face of the status quo, because the quality of personnel is still a considerable part of the non-professionals, they are positions in the library not know the place, combined with Librarian of continuing education, training and performance appraisal mechanism is not complete, making some librarians career vague, backward thinking, a sense of ownership is not strong, subjective and objective conditions of the dual constraints mapped to specific work on the performance of the service concept and service level is low, the copy machine at work do so only according to use, the concept of identity did not complete the change, making the library service becomes rigid and inefficient.

(B service backward, inefficient
A good library can not be confined to a rich collection, more importantly, the full collection of resources, efficient use, effectively meet the needs of readers in fact, the library is the starting point and destination for readers, "readers first, providing services, "the reader first, to provide readers with quality services to the shortest possible time, the highest efficiency, access to library Information resources to meet the reader's greatest needs. The current library collection resources are not a lot of get the widespread use of the reader, which means University Library's own services have a close relationship in the system is not an advanced book lending mechanism, the technical literature search did not update the operating system upgrade collections, coupled with the quality of personnel to be improved, resulting in overstaffing, inefficiency, not only greatly affected the books to borrow and circulation, and greatly dampened the reader's interest and enthusiasm to borrow.

(Three services a lack of communication skills
Communication between librarians and readers is the Library Service's starting point and the end result, a lot of library work measures to improve communication between librarians and readers from the exchange process. Librarians and Readers communication skills, ability to communicate better reflects the Library service standards in the real world, some of communication between librarians and readers can not insist on carrying out service with a smile, but the lack of patience, good control of their emotions, and even readers arguing, not well perform their job responsibilities , and the reader can not be established between the symbiotic cooperation, harmony and common prosperity of the good relations, both caused by the work of librarians are not enthusiastic, but also restricts the reader's borrowing, a serious impact on libraries and cultural construction and development.

(D REVIEW system is not perfect
The face of a rich collection of resources, readers will inevitably anxious to enter the library. One does not know what the reading, the second is access to the Information they need to proceed from there I do not know that, this time, the library REVIEW service is particularly important. Today the university library service is still lacking, or at least incomplete. Library staff is not set professional REVIEW, REVIEW failed to open up a special room, did not establish a strict and flexible REVIEW system, largely without in time to distinguish the specific requirements of the reader, to carry out distinctive REVIEW service part of the library service to carry out the REVIEW neither the system of protection, they remain at a low level REVIEW service levels, such as the traditional cut and paste, copy, and other key icon version . All of these directly affect the requirements of readers and library services function of educating people to play, resulting REVIEW university library service unsatisfactory. Links to free download http://www.hi138.com
Second, the university library service work Countermeasures
(A) establish a people-oriented, the new concept of active service
Since the construction of a modern library, network, Information and features is the inevitable requirement of the development of libraries, then, under the guidance of scientific concept of development, and establish a people-oriented, the new concept of active service, is doing the work of library services pilot. there is no scientific service concept, not translated into good practice and level of service that end, the library staff to enhance their quality of construction is particularly important well-known scientist Qian said: "Today's libraries, archives Hall, intelligence staff, Information specialists or information should be engineers, the builders of information systems, information is also used Wizard consultant. "in accordance with this requirement, librarians should learn computer knowledge, Internet knowledge, Library and Information Science , relevant expertise, knowledge of foreign languages, library management, and network resources to retrieve knowledge, and strive to become experts in library work, to provide readers with document delivery, Novelty, on behalf of the check on behalf of the prosecution, will issue information and other services to make their own In people-oriented, active service under the guidance of new ideas for the readers take the initiative wholeheartedly provide quality and efficient service.

(Two ways to improve service, innovation and service means
Service methods and service methods is highly subject to delay service concept, not only have first-class university library service concept, but also have first-class services and facilities, not just satisfied with a rich collection of resources, but also to establish practical service system to improve service delivery, innovative service means which, on the one hand, librarians and readers of the interaction methods for improving library service plays an active role the library to listen to readers through the full range of voice research, the spirit of dedication to the reader service standards, drawing on the advanced mode of operation of foreign libraries, and promote ways to improve service, provide readers with quality and efficient service, on the other hand, means a major force in innovative services from the librarians, librarians establish the cause of only heart, sense of responsibility, strong sense of active service and innovation, play a library management, literature search and other new technological capabilities, improve the library loan, document retrieval, fast information transmission, characteristics, university library service quality was likely to be true improved and implemented.

(C master communication skills, and enhance service quality
Between librarians and readers is an art of communication is the starting point of the two voice resonate and crystallization, it is the library providing services to achieve the bridge in fact, work in libraries, librarians and readers doomed is to communicate, no communication, no communication, no communication, it would not service librarians to master the art of communication skills and communication, should not pleased, not to have compassion, understanding of different learning background of the reader, learning tasks , read the law, reading psychology, reading needs, different psychological analysis of different readers, different intentions, different characteristics, to fully understand the special needs of different audiences, develop communication skills, meticulous communication, carry out service with a smile, proactive and have patience provide readers with advice and guide services, so that readers feel the humane care and services to the library and sincere, the only way to make the readers happy and satisfied with the return, thereby achieving the purpose of providing services.

(Four settings REVIEW Commissioner, the establishment of institutional system REVIEW
Library REVIEW is the work of library services at the forefront of the reader, the reader access to the library REVIEW Commissioner's guide, a good REVIEW often readers can play a multiplier role. Therefore, the Library's guided reading, set REVIEW Commissioner REVIEW institutional system established to meet the requirements of critical readers of library should use modern technology, e-library loan system through analysis of readers' preferences, which documents the statistics of high frequency of borrowing , which documents the low frequency of borrowing, as well REVIEW prepare while also opening up a special room REVIEW, REVIEW manual distribution, display new books and a series of measures to promote the special aircraft for the reader to do REVIEW service, high-quality literature to guide the reader In addition, guided reading as one of the library service, must establish a sound system, REVIEW, REVIEW only by establishing a flexible system, the establishment REVIEW feedback mechanism, timely collection of reader comments and suggestions, consult the library's work to benign REVIEW operation, and achieve better service results.

In short, the university library service does not work because of an increasingly modern, digital and network development and diminished, but even more clearly, as the British Library scientist Harrison said: "Even world-class libraries, If you do not fully exploit the advantages of collection, efficiency and well-trained staff, it is difficult to improve the wide and effective service. "Thus, people-oriented, establishing a new service concept, sound system, and enhance their service means to improve service delivery, meticulous communication work, innovation and service levels in order to continuously open up new prospects for the construction of university library. Links to free download http://www.hi138.com

References:
[1] Huang Runfen, college students read the situation and to explore the work of university libraries REVIEW [J]. Library Theory and Practice, 2007, (3) :86-88.

[2] Chang Hsiao-yen. University Library "people-oriented" characteristics of services research [J]. University Library and Information Forum, 2008, (4) :48-51.

[3] Wang Fengzhen. On the librarian's own qualities and abilities [J]. Modern Library, 2001, (3) :19-21.

Links to free download http://www.hi138.com